Terms of Service

The following terms and conditions govern the use of the website myeltpro.com and the services provided within it. By using the Website, whether as a visitor, registered user, or a subscriber, you (hereinafter User) agree to these terms of use in their entirety and without reservation, and you agree to become bound by these terms and conditions. If you do not agree to all the terms and conditions, then you may not access the site or use the content or any services on the site.

MY ELT PRO, whose details are contained below, has the right to alter terms and conditions at their discretion. It is your sole responsibility to become familiar with any updates or changes to the existing terms and conditions of use of our site.


1. The parties to the contract

The following terms and conditions of use (“Terms”) of MY ELT PRO, regulate the contractual relationship between MY ELT PRO and registered individual Users.

By using the Site and/or the Services, the User ensures and declares that said User has sufficient capacity to be bound in accordance with the legislation of the User’s place of residence or nationality.

Rights and/or packages of lessons contracted by the User shall not be transferable to a third party, except for the declaration of express conformity of transmission by MY ELT PRO.


2. Registration and formalisation of the contract


2.1 The use of MY ELT PRO has as a precondition registration by filling in a registration form and acceptance of the conditions of use and privacy policy.

The contract between the party concerned and MY ELT PRO is formalised only by the action of Registration on the Website and upon acceptance expressed in these Terms.


2.2 Procedure for the formalisation of the Contract of use

The formalisation of the contract of use with MY ELT PRO will be held as follows.

The User of the online school service requests the formalisation of a contract for the use of the website by completing, confirming, and sending the registration form and after having accepted the Privacy Policy and the present Terms. The system will collect this record and the IP of the User and will send a confirmation generated automatically by the system to the indicated email address.

By sending the link, a contract will be formalised between MY ELT PRO and the user for the use of services themselves.


3. Registration

For the use of the services, registration of data is required by filling in all the data requested on the Registration Page, and creating a user name and a password.

Only a person of legal age and full capacity to be bound to the terms required to do so by legislation is applicable to the case. The services of MY ELT PRO are only available for adult individuals.

You are responsible for keeping your password secure and be responsible for all activities and contents that are uploaded under your account. You must not transmit any worms or viruses or any code of a destructive nature.

By using the Site and/or the Services, the User ensures and declares that said User has sufficient capacity to be bound in accordance with the legislation of the User’s place of residence or nationality.


3.1 Use of the Website by Users: General rules

The following terms and conditions of use (Terms) of MY ELT PRO, regulate the contractual relationship between MY ELT PRO and registered individual users.

MY ELT PRO may contain outdated information from third parties through the use of links. All third-party links are non-affiliated and for information purposes. MY ELT PRO does not take the responsibility for these third-party websites to be updated or correct.

Users who input their information into the website give permission to the team of MY ELT PRO to contact the User on sales and promotional services. Methods include, but are not limited to, newsletter sign-up and requesting an initial trial lesson at a discounted price.

Under EU law and GDPR, MY ELT PRO will not share the User’s information with third parties.


3.2 Use of Website by Users

  1. The User can subscribe by payment of the rates, and the services offered by MY ELT PRO in the terms detailed above in this agreement.
  2. The User is solely responsible for the confidentiality of the username and the corresponding password. So the User will be fully responsible for any use that is made of the service provided by MY ELT PRO through access with said User’s username and password.
  3. MY ELT RPO may restrict or prevent access to services without prior notice if:
  • The User seriously violates any of these terms of Use or the rights of intellectual or industrial property of MY ELT RPO.
  • The User uses the service for illegal or criminal activity.
  • There is suspicion of unauthorized use of a username or password.
  • There is default or chargeback of a subscription.
  • There is a fraudulent or abusive use in the acquisition of the trial class.
  • Intellectual property rights

The User hereby acknowledges that all rights, titles, and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site, and that the User will not acquire any right, title, or interest in or to the site except as expressly set forth in this Agreement. The User will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through the use of or access to the website or proprietary information related thereto.


3.4 Industrial property rights

 We make no express or implied warranties or representations with respect to the website or any products sold through the website (including, without limitation, warranties of fitness, merchantability, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of our site or service will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors. We may change, restrict access to, suspend, or discontinue the site or any part of it at any time. The information, content, and services on the site are provided on an “as is” basis. When you use the site and or participate therein, you understand and agree that you participate at your own risk.


4. Use of the website by Users: Conditions, rates, payment terms, and penalties.

All services offered by MY ELT PRO will be made Online via Zoom.


4.1 Conditions of service

The service will be provided by native level, highly qualified, and highly experienced teachers/business professionals of the language requested by the User among those offered by MY ELT PRO.

The User purchases packages of lessons.  Such packages will be valid for one year. If the User does not use these packages of lessons, within a period of one year, the User accepts that the right to use them has been lost and expressly consents that she/he renounces any claim for any restitution of amounts corresponding to appropriations not used within that period.


4.2 Service Provision

Once a subscription is paid, the User has lessons that may be used in the timetable that suits the User, based on the availability of teachers at the time requested by the User.

Upon Request of a lesson by the User for a time and date, MY ELT PRO will show the User available teachers and their hours of availability from which the User can choose one to schedule a lesson.

Lessons will be reserved by the User through the portal, given the required minimum prior notice set specifically for each of the teachers at the time of reservation.

The User expressly acknowledges the impossibility of MY ELT PRO to monitor lessons, both for technical reasons and for reasons derived from the proper policy of strict compliance with the legislation on Data Protection.


4.3 Cancellation of the appointment in case of incidents

MY ELT RPO implements an intelligent booking and rescheduling system.

Both parties, MY ELT PRO and the User may cancel the appointment without penalty with a minimum notice of 24 hours beforehand.

The appointment cancellation method:

  • for MY ELT RPO, by sending an email to the User’s email provided at the time of registration.
  • for the User, by logging into their personal account. Then by selecting ‘My Lessons Schedule’, and then pressing the ‘Reschedule’ button. The user may select the available time slot that is more convenient for them. Then, if by any chance they come up with any problems, they may contact the support team so that they will guide them through the whole process step by step.

Where the student is not timely, the Teacher is not obligated to extend the lesson in which the student was absent.

The lesson shall be understood to have been given and service provided if after the first 10 minutes from the 50-minute lesson the student has not appeared for the service from the agreed time. The lesson after the accepted delay of 10 minutes, will be completed for the remaining 40 minutes of the initial 50-minute lesson.

If upon arrival of the lesson, the teacher is not available or connected, the User is obliged to send an email to the email address indicated support@myeltpro.com notifying MY ELT PRO of the incident.

MY ELT RPO, once confirming the incident, will proceed to reinstate said lesson.

Cancellation by major force or incident:

  • In a case in which the User is unable to attend a lesson by reason of major force or incident of an exceptional nature, the User should reschedule the lessons via our intelligent rescheduling system (see paragraph 4.3). Then the User should notify MY ELT PRO promptly by e-mail at support@myeltpro.com, with a maximum period of 24 hours with the reasons and circumstances that prevented the User’s attendance and to provide as much evidence as possible.
  • In case of default by the teacher by reason of major force or incident, MY ELT PRO will impart to the User the reason provided by the teacher for the failure to appear. In case of a cancellation by MY ELT PRO, after consultation with the TEACHER, each lesson not given will be rescheduled at an alternative day and time.


Cancellation policy for Zoom Lessons

If the User needs to cancel a lesson, they must reschedule the lesson at least 24 hours before the start of the lesson (see paragraph 4.3).

If a teacher needs to cancel a lesson, the User will be contacted at least 24 hours before the start of the lesson and this will be rescheduled at a later date. In the unlikely event that a lesson is canceled less than 24 hours before the start, the User will be contacted in order to reschedule the lesson at the earliest possible convenience.

Overall, lessons are non-refundable.


4.4 Fees

The price payable by the User to access the services is determined according to the contracted hours and the duration of the lessons.

The specific fee amounts will be detailed on the page “courses” on the website.

The modification of the page “courses” will not affect existing appropriations and those not consumed by the User.


4.5 Payment Terms

The payment of the services offered is made prior to the scheduling of lessons and the provision of the service.

MY ELT PRO offers the following forms of payment for the use of the service.

* All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.



4.6 Contents Included by Users

Text, music, images, drawings, or graphic, artistic, and intellectual expression entered by Users will be your sole responsibility.

Given the nature of the service, MY ELT PRO is unable to control the content provided by Users, and thus the User acknowledges this fact by agreeing to these Terms. The User expressly accepts any liability of the type that is derived from the elements introduced in the format.

The User expressly acknowledges that MY ELT PRO only provides an instrument in which the elements introduced by the User will be its absolute and full responsibility and that MY ELT PRO is unable to control such elements.

To this end, the User agrees to refrain from introducing into the tool the following contents:

  • Illegal content
  • Content regarded as pornographic, vulgar or obscene, harassing or that could be considered in any way as offensive even though they were not violating the law
  • Irrelevant and unclear descriptions
  • Extremist content, racist or xenophobic, or content posted by banned groups
  • Content interfering with the rights of third parties (in particular, a person’s rights, intellectual property rights, trademark rights, patent rights, or any other rights of third parties)
  • Content that could be considered commercial advertising or spam
  • Content that could damage the public image, reputation, or brand of MY ELT PRO, as well as its partners, workers, other users of the service, or third parties

MY ELT PRO reserves the right to suspend or unsubscribe the user that uses or introduces any of the mentioned contents. Any remaining portion of the subscription will not be refundable in this case.

In any case, it will be understood that there is a reasonable suspicion under the terms of the preceding paragraphs about which MEP was warned by third parties, holders, or against the rights, of the existence of any of the acts mentioned in the preceding paragraphs. This excludes cases in which this warning could be deduced without a doubt to lack foundation.

Discharge and exclusion from the service are reversible, once it is proven that suspicion lacked foundation. In no case does the User have rights to indemnification. By agreeing to these Terms, the User expressly renounces any right to claim any type of indemnification for this case.


4.7 Trial lesson offer

MY ELT PRO may periodically offer the possibility to give a trial lesson at a discount price for new students. This lesson will be only acquired once the new student has completed the steps specified in the sign-up process on the website. One student can only get one trial lesson. In case the student does not attend the lesson or if any technical issue happens, the lesson will be lost with no cancellation.


5. Contractual obligations of the User

Users are obliged to protect access data to the Website against unauthorized use by third parties. Access, especially the password, may not be disclosed, transferred, or transmitted in any case. The User is responsible for any unauthorized conduct made possible by abuse or illegitimate use of login details for the associated use of MY ELT PRO services due to a negligent or willful attitude of the User in the custody of said login details.

If the User is aware that his/her login details have been revealed to third parties, the User is obligated to change his/her password immediately. If this is not possible, it must be immediately reported to MY ELT PRO.

  • During the registration process it is required of the User that an email address is provided that is always reachable. The User accepts the use of this email address for notifications in the context of its relationship with MY ELT PRO.
  • The valid email address of the User is exclusively the last communicated to MY ELT PRO. In the event that the email changes, the User is obligated to provide a new email address immediately to MY ELT PRO. The user is responsible for any effect or damage caused by a possible lack of notification to the new email address.
  • The User agrees not to use or forward mechanisms, software, or other scripts in connection with the use of the website that could endanger, damage, or destroy the functionality or availability of the platform. And, in particular, attachments or content that contain viruses, or that are pyramid schemes, mass emails (“spam”), chain mail, or that hinder the services of the website.
  • The User agrees not to modify, overwrite or delete any content created or managed by MY ELT PRO or any other User or Professional.
  • The registered User expressly assumes the costs to provide the necessary technical means to use the services of MY ELT PRO and in particular, the hardware, the necessary software (for example Internet browser), and services for telecommunications and data transmission.

MY ELT PRO does not guarantee the compatibility of its services with the individual software or hardware of the user’s computer.


6. Benefits of MY ELT PRO

MY ELT PRO offers the availability of the service as described in these terms and guarantees technical accessibility to the website 97% of the month.

Without prejudice to the generality of the foregoing, MY ELT RPO cannot guarantee that:

  • Website or services will be constantly available, or available at all, or
  • Transmission of data to or from the site is of a minimum speed.


7. MY ELT PRO liability and limitations of liability

Using the MY ELT PRO website or the services provided are the User’s responsibility. Given the circumstances of the environment and the means, MY ELT PRO, despite having taken all reasonable measures to secure it, cannot completely guarantee that the content associated with the service is error-free or that the use of such material will not infringe on rights of third parties.

MY ELT PRO cannot absolutely guarantee that the functional aspects of the site are error-free or that the site or the servers that make it available are free of viruses or other harmful components. MY ELT PRO reserves the right to correct any errors on its website.

If the use by the User of the Website or other content or services results in the need of repairing or replacing property, material, equipment, or data or causes injury to people or damage to property, MY ELT PRO is not liable for the costs generated.

The user shall at the same time take protective measures on their computers that are considered generally appropriate.


8. Changes to the terms and conditions

MY ELT PRO reserves the right to change or extend these terms and conditions in the future. Any changes or additions will be, per the choice of MY ELT PRO, indicated on the Web or by email individually to each User registered to the Email address registered at the time of the changes.

If the User is not expressly opposed before the end of the term of his/her subscription, or within the term of one month, changes, or additions, shall be deemed as accepted.


9. Sanctions, termination, and revocation

MY ELT PRO reserves the right, always with respect for the rights and legitimate interests of the User, when there are indications of an infringement on the other hand against the laws in force, the rights of third parties, or violation of the obligations arising from these terms and conditions, to:

  • warn users, so that they cease the harmful activity
  • restrict the use of the website
  • the extraordinary termination and closure of the account of the User


10. Termination of the user agreement

10.1 Extraordinary termination and closure of account by MY ELT PRO

MY ELT PRO reserves the right to terminate the contract with the User in an extraordinary way and prevent access to the website in the event of a breach by the User of any of the points set out in these terms and conditions, as well as when the User:

  • provides false contact information, particularly a false or incorrect email address.
  • maintains offensive, degrading, aggressive, threatening, or disrespectful attitudes with the teachers.
  • transmitted or transferred his/her account to another user.
  • damaged or caused damages to other Users,
  • damages the reputation or public image of MY ELT RPO
  • undertakes activities, formulating either opinions or including illegal or offensive content
  • undertakes any activity that is understood as not appropriate within the operation of MY ELT PRO
  • has a non-payment or rejection of the charge on his/her account or card

In the event of termination and cancellation of the account by MY ELT PRO in the above terms, the User subject to this penalty is not entitled to the recovery of the blocked account. In this case, access is prohibited even if it is through other accounts or usernames.

The cancellation of the User account under the terms of this paragraph will generate the right to compensation in favour of MY ELT RPO, at least, the amount paid by the User for lessons not consumed at the time of the cancellation. With a minimum fixed amount of €200 as compensation for the management, administrative, financial, or any other costs incurred by MY ELT RPO.

In any case, the amount set out in the preceding paragraph does not limit the liability of the User for their actions, and MY ELT PRO reserves expressly many actions it deems necessary in defense of its interests of any kind or restitution for the damage caused.


10.2 Termination of the contract by the User

The termination of the contract by the User may occur at any time and without giving any cause. Such waiver of the contract by the User should be undertaken a maximum of one month before the maximum period of validity of the existing lessons.

Once this right of unilateral resolution is exercised by the User, MY ELT PRO will proceed to return the following amounts to the user depending on the circumstances.

  • If the waiver or unilateral termination by the User occurs during the first 30 days since the purchase of lessons and without consuming any of these, MY ELT PRO will return all of the amount paid, excluding any occurring transaction fees for both parties, including the transaction fees of the initial purchase.
  • If the waiver or unilateral termination by the User occurs subsequently to the first 30 days since the purchase of lessons; or having consumed some of them even within the first 30 days, MY ELT PRO will refund the User only the amount corresponding to 50% of the lessons acquired but not consumed as compensation for the costs of management, administration, and finance, excluding any occurring transaction fees for both parties, including the transaction fees of the initial purchase.

A request for cancellation of a contract must be in writing by email sent from the email that is registered in the account of MY ELT PRO.

  • All purchases that have been made by the use of discount coupons/offers are non-refundable.


10.3 Termination of the contract by MY ELT PRO

The contract may be terminated by MY ELT PRO at any time and with any User.

In this case, MY ELT PRO will refund the User the number of lessons he/she purchased and did not use, excluding any occurring transaction fees for both parties, including the transaction fees of the initial purchase.

The notification of the termination of the agreement by MY ELT PRO will be undertaken by writing to the email address listed as the location of the user notifications.

MY ELT PRO, in case of unilateral termination of the contract, will proceed to refund the amounts paid by the User and not effectively used, excluding any occurring transaction fees for both parties, including the transaction fees of the initial purchase.

Notice for cancellation by MY ELT PRO shall be sent by email, to the email of the User that is registered in the account of MY ELT PRO.


10.4 Applicable law and jurisdiction, the invalidity

The contract contained in these terms and conditions is subject to the law of The Hellenic Republic and the EU. MY ELT PRO follows the guideline set out under the GDPR act.

The parties in the contract subject to these terms and conditions agree to submit any discrepancies on the object, content, or interpretation thereof, to the courts and tribunals of Xanthi, in The Hellenic Republic in all cases in which an Imperative Law did not state otherwise.

If one or more of the provisions of these terms and conditions were declared void by a court, such declaration of invalidity will not affect the validity of the other clauses of the contract, which shall remain valid, applicable, and enforceable on the parties.